Frequently Asked Questions
Everything you need to know about our products and services.
Where do you deliver your products?
We offer nationwide delivery across the UK for most of our pantry items and hampers. For our fresh cakes and catering, delivery is currently restricted to specific London postcodes to ensure maximum freshness.
Can I include a personalized message with my gift order?
Yes, you can add a gift message at the checkout stage. This will be printed on an Ottolenghi postcard and included in the parcel at no extra cost.
How should I store my Ottolenghi pantry items?
Each product comes with specific storage instructions on the label. Generally, spices and dry goods should be kept in a cool, dark place, while open jars of preserves or harissa should be refrigerated.
What is your policy on returns and refunds?
Due to the perishable nature of our food products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our customer service team within 24 hours of receipt with photos of the issue.
Do you cater to specific dietary requirements?
We provide a wide range of products that are vegan, gluten-free, or nut-free. You can use the filters on our shop page to find products that suit your specific dietary needs.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking link from our courier partner so you can monitor its progress.