Returns & Exchanges
At Ottolenghi, we take pride in the quality of our artisan products and pantry essentials. If your order arrives damaged or incorrect, we are committed to making it right through a swift replacement or refund process.
Contact Our Team
Email our customer support within 48 hours of receiving your delivery, providing your order number and details of the issue.
Provide Photographic Evidence
For damaged goods or quality concerns, please attach clear photos of the product and packaging to help our team assess the claim.
Await Authorization
Our team will review your request and provide a return authorization or confirm your refund eligibility for perishable items that cannot be returned.
Receive Refund or Replacement
Once approved, we will either dispatch a fresh replacement or issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing